YMI GSA Schedule
Weekly Specials
Get q custom quote

Support & Services

 
Customer Support
YMI strives to provide a quality shopping experience for all customers.  If you have any question regarding your order, or need assistance on finding a solution for your projects, simply contact our sales team and our experienced sales engineers will be very happy to assist you.

Contact support >> 
 
Warranty
All systems are shipped with a standard one-year mail-in warranty.  An optional upgrade to two-year or three-year warranty is also available upon purchase.  To provide the best warranty for all customers, YMI offers overnight advanced replacment program on most components.  Please contact our sales if you need any warranty service.  YMI offers limited on-site warranty service.  To check whether on-site service is available in your area, please contact our sales team directly.

Contact support >>
 
How to submit a Purchase Order

1. Contact us for a quotation. You can call 1800-526-8650 or (626)956-0100, fax us at (626) 956-0099 or (626) 956-0098, or email sales@rackmountpro.com. Please be sure to include the following information in any email or faxes:

  • Manufacturer part number or description of the products
  • Your preferred shipping method
  • Your zip code:

We will email or fax you a copy of our quotation within an hour after we receive your complete inquiry.

2. Make out a PO. Your PO should be in computer printout form with a purchasing authorization signature. The form must include the contact person's telephone and fax numbers, as well as email address if available.

3. Send us your PO. Fax it to (626) 956-0099 for immediate attention, or mail it to the following address:

Yang-Ming International
595 Yorbita Road
La Puente, CA 91744

Usually we will approve the Purchase Order within 4 hours on a business day, and ship the same day if the products are in stock.


Return Merchandise Authorizations (RMAs)
If you have any question regarding our RMA procedures, or you want to obtain a Return Merchandise Authorization number, or you want to check out the status of an existing RMA, please contact our RMA department at rma@rackmountpro.com.

Contact support >>
 
Recommand a product
YMI welcomes every oppurnity that can bring the best solution to our customers.  If you have a product to recommend, simply write to purchasing@rackmountpro.com.
 
Website Feedback / Inquiries
If you have any problem viewing or shopping at rackmountpro.com website, please let us know so that we can assit you troubleshoot.  YMI also welcome suggessions or comments about the rackmountpro.com website.  Please write to webmaster@rackmountpro.com.
 

^ Back To Top

 
Home | About us | Policy | Contact us | Jobs
Gov & Corp Accts
Copyright© 1994-2008 Yang Ming International Corp
All Rights Reserved
HACKER SAFE certified sites prevent over 99.9% of hacker crime. Payment Type